Refund policy

At The Monkey AU, we hold ourselves to high standards of quality and customer satisfaction. To ensure that we consistently provide exceptional products and services, we have established a clear no-refund policy that applies to all of our available products, unless the condition differs from the advertised description. This includes any changes of mind / wrong size purchases. Please ensure you order the right size as there are no refunds, returns or exchanges offered especially due to the limited nature of our products.

We understand that selecting the correct size can be a challenge, especially when our products are offered in limited quantities. As such, we urge our valued customers to take care in choosing the appropriate size, as we do not offer exchanges for incorrect size selections.

In select cases, we may offer exchanges for products that do not meet our rigorous quality standards or arrive damaged. To determine if you are eligible for an exchange, please reach out to our dedicated customer service team at info@themonkeyau.com. We will work with you to identify the most appropriate solution to your concern.

We take pride in the products that we create and sell, and believe that every purchase made at The Monkey AU is a thoughtful and considered decision. As such, we do not offer returns or refunds due to changes of mind. We encourage our customers to carefully review our products before purchasing, and to reach out to us with any questions or concerns before placing an order.